At Milano Hardware and Interiors, we want you to be confident in your purchase. While we do not offer refunds, we are happy to offer exchanges or store credit under the policy below.
Eligibility for Exchange or Store Credit
You may request an exchange or store credit if:
- Your request is made within 14 days of delivery or pickup
- The item is unused, in original packaging, and in resellable condition
- You have proof of purchase (receipt or order number)
Items Not Eligible
- Custom or special-order items
- Clearance or final sale items
- Items that have been installed, used, or damaged after purchase
How to Start an Exchange
- Email returns@milano.ca with your order number and reason for exchange
- Wait for approval and instructions
- Ship the item back or bring it to our Brampton location
Exchange or Store Credit Options
- If a suitable replacement is available, we’ll send it once your return is approved
- If no replacement is available or desired, we will issue store credit in the original amount (excluding shipping)
- Store credit does not expire and can be used for future purchases
Shipping for Exchanges
Customers are responsible for the cost of returning the item, unless:
- The item was damaged or defective
- The wrong item was shipped
In-Store Exchanges
You can bring eligible items to our Brampton location with your original receipt to request an exchange or store credit.
Defective or Incorrect Items
Please notify us within 48 hours of receiving a defective or incorrect product. We’ll arrange an exchange or provide store credit at no cost to you.
Contact Us
Have questions? We’re here to help.
Milano Hardware and Interior
14 Strathearn Ave Unit 16 Brampton, Ontario, Canada
Email: info@milano.ca
Phone: 647-600-5474
Website: https://milano.ca