Milano Hardware & Interiors (“we,” “us,” “our”) is committed to protecting the privacy and security of our customers’ information. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information on our website, https://www.milano.ca/ (the “Site”).
1. Information We Collect
**Personal Information You Provide**
When you make inquiries, place orders, subscribe to our newsletter, or contact us, we may collect:
• Name, mailing address, email address, telephone number
• Shopping and order details
• Content of communications with us
Automatically Collected Data:
We use cookies, web beacons, log files, and similar technologies to gather details such as:
• IP address, browser type, time zone, and software versions
• Pages visited, referring/exit site, and search terms
This helps us optimize website performance and user experience
ThirdParty Analytics:
We may use tools like Google Analytics to analyse Site usage (IP address, browser/OS info, and navigation behavior). You can opt out via Google’s settings.
2. How We Use Your Information
We use personal data to:
- Fulfil orders, process payments, and manage shipping/returns
- Respond to inquiries and provide customer support
- Maintain and improve our Site and services
- Send marketing communications (only with your consent), including offers and
- newsletters
- Prevent fraud and ensure Site security
- Comply with legal obligations
You may opt out of promotional communications at any time, though we may still send transactional emails (e.g., order confirmations).
3. Cookies & Tracking
We employ cookies and related technologies to:
- Enhance Site functionality (e.g., shopping cart)
- Remember user preferences
- Analyze usage and tailor content to your interests
Your browser can block or alert you about cookies, but some Site features may be impacted.
4. How We Share Your Information
We may share personal data with:
- Service providers (for payment, shipping, analytics, IT, marketing, etc.)
- Legal authorities, if required by law
- Third parties with your consent
All service providers are contractually bound to protect your information as we do.
5. Data Storage, Security & Retention
- We use organizational, physical, and technical measures—such as encryption, secure storage, restricted access, and routine audits—to protect your data.
- We retain personal data only as long as necessary to fulfill its purpose, including legal or audit requirements. Once it’s no longer needed, we securely erase or anonymize it.
6. Children's Privacy
We do not knowingly collect personal data from individuals under 14 without verified parental consent. If you believe a minor has given us information, please contact us so we can delete it.
7. Your Rights
Depending on applicable laws, you may have rights to:
- Access, correct, update, or delete your personal information
- Withdraw consent to processing
- Object to certain uses of your data
- Request data portability
To exercise these rights, please contact us using the details below. We may verify your identity before responding.
8. Links to Other Sites
Our Site may link to third-party websites. We are not responsible for their privacy practices. Please review their policies separately
9. Changes to This Policy
We may update this Privacy Policy to reflect changes in laws or business practices. We will publish revisions on this page with an updated effective date and may notify users when appropriate.
10. Contact Us
If you have questions or wish to exercise your privacy rights, please reach out:
Milano Hardware & Interiors
14 Strathearn Ave Unit 16 Brampton, Ontario, Canada
Email: info@milano.ca
Phone: 647-600-5474